Sales

After-sales service

patweber — Sun, 11 Nov 2007 05:36:16 -0500

After-sales service is the customer service delivery after a sale is made. This can be in the form of customer training, support by answering questions, handling a complaint or even trouble shooting problems.

Whether an independent professional or an organization of 1,000 people, after-sales service is what keeps customers coming back as well as referring you.

Call to action

TraceyDooley — Sun, 11 Nov 2007 06:14:08 -0500

A ‘call to action’ tells the reader what to do next. It’s usually located toward the end of ‘body copy’ in an ad, brochure, ezine, sales letter, or blog, to name a few. Your call to action (CTA) may be to call a given phone number, return a business reply card, click on the ‘contact’ link in your website, and so on. Perhaps more importantly, your CTA reveals the how to get to the last step.

Closing (a sale)

patweber — Wed, 23 Apr 2008 16:09:53 -0400

When you close a sale, you begin a customer relationship. How do you feel about relationships? What does a relationship include? Would you rather “close” a deal with a customer or “begin” a wonderful relationship?

Prospect nurturing campaign

patweber — Sun, 11 Nov 2007 09:08:44 -0500

His words, Kody Bateman, CEO of sendoutcards, still resonate in my head. He is unflinchingly passionate about the customer as a person: “True relationship marketing is about reaching out and genuinely caring about that customer or client.” And that is the same with prospects.

Top Salespeople Secrets to Success During a Down Economy: Crank Up The Thermostat During Recession Pep Talk

WMF — Thu, 24 Apr 2008 02:26:18 -0400

By Patricia Weber, Sales Accelerator Coach of http://www.prostrategies.com

Recession talk can suck anyone into a vortex of negativity. Salespeople just can't afford this. Top salespeople rarely have this happen because of certain thinking and behavioral patterns. Here is a summary of top seven secrets of top salespeople.